Prompt · Customer Success

Ticket Sentiment Scan

Scans a thread of support tickets for emotional escalation and missed empathy moments.

Have ready: Paste the full support thread

Fill in · 2 fields

customer namepaste thread

Your prompt

Analyze the emotional trajectory of this support thread for [customer name].

[paste thread]

Deliver: 1) a sentiment timeline, how the customer's tone shifted at each exchange (quote the turning points), 2) every moment where our response missed an empathy opportunity, with a rewritten sentence for each, 3) whether the customer's frustration is about the issue itself or about how we handled it, 4) a recovery message I can send now that acknowledges the experience, not just the ticket. Be honest, if our team handled it badly, say so and show me exactly where.

Paste it into Muse or any assistant. Blank fields stay as [brackets].

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