Prompt · Customer Success

Competitor Threat Response

Builds a battle plan when a competitor is actively pitching your customer.

Have ready: Share what you know about the competitor's pitch

Fill in · 9 fields

competitor namecustomer namecompany namewhat you know of their pitchdatevaluesentimentlist 2-3 real onesinfer from context or ask me

Your prompt

A competitor ([competitor name]) is pitching [customer name] at [company name]. What I know: the competitor is offering [what you know of their pitch], our customer's renewal is [date], ACV [value], their current sentiment is [sentiment], and our differentiators are [list 2-3 real ones]. Build a response plan: 1) 5 discovery questions to learn what the competitor promised and what resonated, 2) a comparison of us vs. them on the 3 dimensions this customer actually cares about [infer from context or ask me], 3) a talk track for the 'why stay' conversation that never bad-mouths the competitor, 4) the switching costs I should quantify for them, and 5) when to bring in our executive sponsor. Ask me up to 3 clarifying questions first if the context is thin.

Paste it into Muse or any assistant. Blank fields stay as [brackets].

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