Prompt · Customer Success

Support Ticket Triage

Scores and prioritizes a batch of tickets with routing recommendations and SLA flags.

Have ready: Paste the support tickets to triage

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Your prompt

Triage this batch of support tickets for [product name]. For each ticket, give me: 1) Severity (P1-P4) with one-line justification, 2) likely root cause category (bug, configuration, training, billing, feature gap), 3) who should own it (support L1, support L2, CSM, engineering, billing), 4) whether it breaches our SLA of [SLA terms] and by how much, and 5) a one-sentence suggested first response. Then summarize: how many per severity, the top recurring theme across the batch, and which 2 tickets need CSM involvement today and why. Here are the tickets:

[paste tickets]

Paste it into Muse or any assistant. Blank fields stay as [brackets].

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