Prompt · Customer Success

Churn Risk Diagnosis

Analyzes account signals and pastes a structured churn-risk verdict with evidence and a save plan.

Have ready: Paste account notes, usage data, and recent support history

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customer name

Your prompt

Act as a churn analyst. I will paste account notes, usage data, and recent support history for [customer name]. After I paste everything, do this: 1) Rate churn risk as Low / Medium / High / Critical with a 1-2 sentence justification. 2) List the top 3 churn drivers with direct evidence from what I pasted. 3) Identify 2 signals I may be misreading (false alarms). 4) Draft a 30-day save plan: owner, action, and deadline for each step, plus what 'saved' looks like. Do not start the analysis until I say 'GO'. Ask me one clarifying question first about anything missing that would change your verdict.

Paste it into Muse or any assistant. Blank fields stay as [brackets].

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