Prompt · Customer Success

Knowledge Base Article

Turns a messy support thread into a clean, searchable help article with steps and screenshots placeholders.

Have ready: Paste the support thread

Fill in · 3 fields

product nameSCREENSHOT: descriptionthread text

Your prompt

Turn this support thread into a polished knowledge base article for [product name]. First, identify the actual problem and the confirmed resolution from the thread below. Then write the article with: a clear title, a 2-sentence 'what this solves' intro, numbered steps to resolve it (mark where a screenshot should go with [SCREENSHOT: description]), a 'still stuck?' section with when to contact support, and 5 search terms a frustrated user would type. Strip out any customer-identifying details and internal jargon. Write for a non-technical user.

[thread text]

Paste it into Muse or any assistant. Blank fields stay as [brackets].

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