Prompt · Customer Success

CSAT Follow-Up Writer

Drafts personalized follow-ups for both low and high CSAT scores after a support interaction.

Have ready: Provide the CSAT scores, ticket summaries, and resolution status

Fill in · 8 fields

product namecustomer name1 or 2ticket IDissue summaryresolved / unresolved / workaroundissuelink

Your prompt

Write two follow-up emails for [product name] support. Case A: [customer name] rated their support experience [1 or 2]/5 after ticket [ticket ID] about [issue summary]. The resolution was [resolved / unresolved / workaround]. Draft an email that owns the miss, explains what we're doing differently, and invites them to reply directly to me. Case B: [customer name] rated 5/5 after ticket [ticket ID] about [issue]. Draft a thank-you that asks for a G2/Capterra review with a direct link [link] and offers a 15-minute call to hear what else they need. Each under 150 words. Then tell me which of the two deserves a personal phone call instead of email, and why.

Paste it into Muse or any assistant. Blank fields stay as [brackets].

More like this

Onboarding Email Drip

Quarterly Health Review

Customer Interview Guide

Renewal Risk Email

Support Macro Refresh

Feature Request Triage