Prompt · Customer Success

Proactive Outage Notice

Drafts a proactive incident notice that informs without alarming, plus the all-clear follow-up.

Have ready: Provide incident facts, scope, status, and ETA

Fill in · 6 fields

product namewhat happenedtimewho/whatinvestigating / fix in progress / resolvedtime or unknown

Your prompt

Draft two customer emails about an incident with [product name]. Incident facts: [what happened], started [time], affecting [who/what], current status [investigating / fix in progress / resolved], ETA [time or unknown]. Email 1 (proactive notice, send now): under 120 words, plain language, what they may experience, what we're doing, when they'll hear from us next, no jargon, no 'we apologize for any inconvenience'. Email 2 (all-clear): what happened in one sentence, how long it lasted, what we're changing to prevent recurrence, and a genuine apology proportionate to the impact. Then give me a 1-line status-page update and guidance on which customer segments should get a personal call instead of email.

Paste it into Muse or any assistant. Blank fields stay as [brackets].

More like this

Stakeholder Map Builder

Value Realization Tracker

Cancellation Save Script

Handoff Doc Builder

Low Adoption Rescue

Reference Request Email