Prompt · Customer Success

Cancellation Save Script

Writes a save script for live cancellation calls, tailored to the stated reason.

Have ready: Provide the cancellation reason and account history

Fill in · 9 fields

customer namecompany nameproduct namestated reasonX monthsvaluetrendoutcomepause / downgrade / pilot extension

Your prompt

Write a cancellation save script for a call with [customer name] at [company name]. They're cancelling [product name] because: [stated reason]. Their history: tenure [X months], ACV [value], usage trend [trend], last meaningful outcome they got [outcome]. Structure the script as: 1) open, acknowledge without groveling, 2) diagnose, 3 questions that uncover whether the stated reason is the real reason, 3) reframe, connect their reason back to a value they already received, 4) offer, one targeted concession or alternative ([pause / downgrade / pilot extension]) matched to the real reason, 5) close, a clear yes/no on the offer plus a graceful exit if they still say no. Include what NOT to say. Keep it conversational, not a telemarketing script.

Paste it into Muse or any assistant. Blank fields stay as [brackets].

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