Prompt · Customer Success

Customer Health Scorecard

Builds a weighted health-scoring rubric tailored to your product's usage and engagement signals.

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product nameB2B SaaS / description

Your prompt

Design a customer health scoring model for [product name], a [B2B SaaS / description] product. Our key signals are: [list available signals, e.g. logins, feature adoption, support tickets, NPS, payment history]. Create: 1) a scoring rubric from 0-100 with weights for each signal and the rationale for each weight, 2) clear thresholds for Healthy / Watch / At Risk / Critical, 3) the 5 leading indicators that predict churn for our product type and how to detect them early, and 4) a recommended action playbook for each health tier (who acts, within how many days, doing what). Format it as a table I can hand to my ops team to implement.

Paste it into Muse or any assistant. Blank fields stay as [brackets].

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