Prompt · Strategy

Churn Post-Mortem

Diagnoses whether churn is a product, pricing, or wrong-customer problem, with a 90-day fix plan.

Have ready: Paste churn data (rates by cohort or segment) or describe the problem

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your company

Your prompt

Analyze our churn problem at [your company]. I will paste churn data below. Identify: which segments churn most (by plan, cohort, size, or tenure), the 3 most common churn reasons with evidence, and whether this looks like a product problem, a pricing problem, or a wrong-customer problem - pick a primary diagnosis and defend it. Then build a 90-day churn-reduction plan: the 3 highest-leverage interventions, who owns each, and the metric that proves each one worked. Be honest about which churn is unfixable and should simply be accepted.

Paste it into Muse or any assistant. Blank fields stay as [brackets].

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