Helpwise
Read and manage customer support conversations, contacts, tags, and team performance reports in Helpwise.
Connect to Helpwise, a customer support platform. Read conversations, contacts, tags and performance reports. Add notes, assign conversations, close tickets, apply tags, and send emails from your support inbox.
Try asking Muse: "Show me all open support conversations assigned to me and let me add a note to the urgent one."
See the most upvoted connectors
Source: Found in the official MCP Registry (io.usefulapi/helpwise) · First listed October 29, 2026
Last 24 hours
Each bar is one check, every 15 minutes. Green means it answered. Last checked 1 h ago.
Is it safe to connect?
What Muse can see: It does not ask you to sign in, so it cannot see your accounts. It only sees what Muse sends it from your request.
Before it acts: Read what Muse plans to do before you approve it, and remove the app from Muse when you stop using it.
musedirectory.ai is not part of Meta. More about how Muse handles your information
How to add it to Muse
Not in Muse's Connectors list yet, but Muse can still use it. Copy the request below and paste it into Muse. Muse asks before it shares anything with the app's site. Meta does not review apps used this way, so only use ones you trust. We tested this in the Muse app on September 24, 2026: Muse used an app's link directly this way and returned a live answer.
https://helpwise.usefulapi.io/mcpNot in Muse's Connectors list yet. Muse can still use it: its page gives you a request to paste into Muse.
Also use it in ChatGPT or Claude
Helpwise is a remote MCP server, so any assistant that can add a custom connector by link can use it. Same link, same tools.
Add it to ChatGPT
- 1
Open ChatGPT settings
In ChatGPT, open Settings, then Connectors (called Apps & Connectors on some accounts).
- 2
Turn on developer mode
Under Advanced settings, switch on Developer mode. That is what lets you add a connector by link.
- 3
Create the connector
Choose Create, give it a name, paste the link as the MCP server URL, and save. If it needs a sign-in, ChatGPT asks for it here.
- 4
Use it in a chat
Start a chat, open the tools menu, pick the connector, and ask. ChatGPT asks before it runs a tool the first time.
Custom connectors need a paid ChatGPT plan, and on Team, Enterprise and Edu accounts only an admin can add them. Our "Working" label means the server answered us; it cannot tell whether your plan lets you add it. All connectors that work in ChatGPT
Add it to Claude
- 1
Open Claude settings
In Claude, open Settings, then Connectors.
- 2
Add a custom connector
Choose Add custom connector, give it a name, and paste the link.
- 3
Connect and use it
If it needs a sign-in, Claude sends you to it. Then turn the connector on in a chat from the tools menu and ask.
Custom connectors are available on paid Claude plans; on Team and Enterprise accounts an admin may need to add them. Our "Working" label means the server answered us; it cannot tell whether your plan lets you add it. All connectors that work in Claude
https://helpwise.usefulapi.io/mcpWhat people ask Muse to do
Technical details: safety screening, tools, response time and recent checks
Response time at the last check: 27ms. Worked in 100% of checks over 30 days.
Screening · October 29, 2026
Screened, no issues found
Screening looks for known threats and hidden instructions at the time of the check, and runs again weekly and whenever the tool list changes. It cannot see the server's code, so only connect what you need and review what Muse asks to do. How screening works.
Tools · 21
helpwise_list_conversationsList conversations (threads) of one or more inboxes, newest first, with subject, snippet, tags, assignee, read/starred/closed flags and contact. Pick the folder with `folder` (default: all). Page with `next_page_token`. Inbox ids come from helpwise_list_inboxes. GET /conversationhelpwise_get_conversationOne conversation with its messages, notes, drafts, assignment and contacts. Page long conversations with `page_token` from the previous reply. GET /inboxes/{inbox_id}/conversations/{conversation_id}.helpwise_list_contactsList contacts (name, company, job title, emails, phones, id). Page with limit and offset. GET /contacts.helpwise_search_contactsSearch contacts by a name, email or phone term. Page with limit and offset. GET /contacts/search.helpwise_get_contactOne contact with emails, phones, company, custom fields and recent conversations. GET /contacts/{id}.helpwise_list_tagsAll tags (id, name, colour, parent, inbox). Use the ids with helpwise_apply_tags. GET /tags.helpwise_get_tagOne tag by id. GET /tags/{id}.helpwise_get_reportOverall and team-performance report for a date range: new/closed/assigned conversations (with change vs the previous period), inbound/outbound messages per day, busiest hour/day, average first response, response and resolution time, CSAT and per-agent performance. Optional inbox helpwise_get_tags_reportPer-tag report for one inbox and a date range: conversations per tag (and share), open conversations, average response, first-response and resolution time. GET /inboxes/{inbox_id}/reports/tags.helpwise_list_inboxesList the account's inboxes (mailboxes) with id, name, address and type. Use the ids in the other tools. POST /mailboxes/list (V0).helpwise_list_usersList the team members (agents) with access to an inbox: id, name, email. Use the ids with helpwise_assign_conversation. POST /users/list (V0).helpwise_get_current_userThe Helpwise user the API key belongs to (name, email, id). POST /users/me (V0).helpwise_create_contactWRITE: create a new contact in Helpwise (name, company, job title, emails, phones, custom fields). Nothing is sent to the person. Creating the same email twice may create a duplicate. POST /contacts.helpwise_update_contactWRITE: change a contact's name, company, job title, emails, phones or custom fields. Helpwise updates with PUT, so this tool first reads the contact and sends the current values together with your changes; a list you pass (emails, phones, custom_fields) REPLACES the old list. Nothelpwise_add_noteWRITE: add an internal note to a conversation. Visible to your Helpwise team only; it is not sent to the customer. Notes cannot be deleted through this API. POST /notes/add (V0).helpwise_assign_conversationWRITE: assign a conversation to a team member (user id from helpwise_list_users), or pass assigned_to 0 to unassign it. The assignee may be notified by Helpwise. POST /threads/assign (V0).helpwise_close_conversationsWRITE: close up to 25 conversations (mark them done). They can be reopened with helpwise_reopen_conversations. Nothing is sent to customers. PUT /conversations/action/close.helpwise_reopen_conversationsWRITE: move up to 25 conversations back to the inbox (reopen closed ones). Nothing is sent to customers. PUT /conversations/action/moveToInbox.helpwise_apply_tagsWRITE: apply existing tags (ids from helpwise_list_tags) to up to 25 conversations. Tags can drive Helpwise automations. Applying a tag already present changes nothing. POST /tags/apply.helpwise_remove_tagsWRITE: take tags off up to 25 conversations. The tags themselves are not deleted. POST /tags/remove.helpwise_send_emailWRITE: SEND A REAL EMAIL from a Helpwise inbox to the given customer address(es). Irreversible; once sent it cannot be recalled. At most 10 recipients in total (to + cc), one message per call; never use it for lists or campaigns. This starts a new message (it is not a reply on anRecent checks
Link
https://helpwise.usefulapi.io/mcpQuestions about Helpwise in Muse
How do I connect Helpwise to Muse?
Not in Muse's Connectors list yet, but Muse can still use it. Paste this into Muse: "Use Helpwise to help me. It is a free service with an MCP server at https://helpwise.usefulapi.io/mcp. It does not need an API key. Ask me before you share anything with it." Muse asks before it shares anything with the app's site. Meta does not review apps used this way, so only use ones you trust. We tested this in the Muse app on September 24, 2026: Muse used an app's link directly this way and returned a live answer.
Is Helpwise working right now?
At the last check (October 29, 2026, 10:45 UTC) the endpoint was working, answering in 27ms. Over the last 7 days it answered 100% of health checks. It is checked every 15 minutes.
Is Helpwise safe to connect to Muse?
It was screened on October 29, 2026 with the result "screened, no issues found". Screening checks the domain against threat feeds and reads the tools for hidden instructions and requests for passwords or card numbers. It cannot see the server's code, so grant only the access you need.
What can Helpwise do in Muse?
It exposes 21 tools, including helpwise_list_conversations, helpwise_get_conversation, helpwise_list_contacts, helpwise_search_contacts. For example, you could ask Muse: "Show me all open support conversations assigned to me and let me add a note to the urgent one."
Follow Helpwise
Made this app? Claim it or get a status badge
Is this yours?
This listing was added from public sources (Found in the official MCP Registry (io.usefulapi/helpwise)). If you build Helpwise, claim it to correct the details and get your badge.
Paste this on your site or README. It always shows the latest check.
<a href="https://musedirectory.ai/connector/helpwise"><img src="https://musedirectory.ai/badge/helpwise.svg" alt="Helpwise on musedirectory.ai" width="236" height="40"></a>