Enchant MCP
Manage help desk tickets, customers, and replies in Enchant directly from Muse.
Connect to Enchant help desk to list and search tickets, read conversations, reply to customers, add internal notes, manage labels and customer records. Requires an Enchant account and API access.
Try asking Muse: "Show me all open support tickets assigned to me and let me reply to the most recent one."
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Source: Found in the official MCP Registry (io.usefulapi/enchant) · First listed October 29, 2026
Last 24 hours
Each bar is one check, every 15 minutes. Green means it answered. Last checked 3 h ago.
Is it safe to connect?
What Muse can see: It does not ask you to sign in, so it cannot see your accounts. It only sees what Muse sends it from your request.
Before it acts: Read what Muse plans to do before you approve it, and remove the app from Muse when you stop using it.
musedirectory.ai is not part of Meta. More about how Muse handles your information
How to add it to Muse
Not in Muse's Connectors list yet, but Muse can still use it. Copy the request below and paste it into Muse. Muse asks before it shares anything with the app's site. Meta does not review apps used this way, so only use ones you trust. We tested this in the Muse app on September 24, 2026: Muse used an app's link directly this way and returned a live answer.
https://enchant.usefulapi.io/mcpNot in Muse's Connectors list yet. Muse can still use it: its page gives you a request to paste into Muse.
Also use it in ChatGPT or Claude
Enchant MCP is a remote MCP server, so any assistant that can add a custom connector by link can use it. Same link, same tools.
Add it to ChatGPT
- 1
Open ChatGPT settings
In ChatGPT, open Settings, then Connectors (called Apps & Connectors on some accounts).
- 2
Turn on developer mode
Under Advanced settings, switch on Developer mode. That is what lets you add a connector by link.
- 3
Create the connector
Choose Create, give it a name, paste the link as the MCP server URL, and save. If it needs a sign-in, ChatGPT asks for it here.
- 4
Use it in a chat
Start a chat, open the tools menu, pick the connector, and ask. ChatGPT asks before it runs a tool the first time.
Custom connectors need a paid ChatGPT plan, and on Team, Enterprise and Edu accounts only an admin can add them. Our "Working" label means the server answered us; it cannot tell whether your plan lets you add it. All connectors that work in ChatGPT
Add it to Claude
- 1
Open Claude settings
In Claude, open Settings, then Connectors.
- 2
Add a custom connector
Choose Add custom connector, give it a name, and paste the link.
- 3
Connect and use it
If it needs a sign-in, Claude sends you to it. Then turn the connector on in a chat from the tools menu and ask.
Custom connectors are available on paid Claude plans; on Team and Enterprise accounts an admin may need to add them. Our "Working" label means the server answered us; it cannot tell whether your plan lets you add it. All connectors that work in Claude
https://enchant.usefulapi.io/mcpWhat people ask Muse to do
Technical details: safety screening, tools, response time and recent checks
Response time at the last check: 1739ms. Worked in 100% of checks over 30 days.
Screening · October 29, 2026
Screened, no issues found
Screening looks for known threats and hidden instructions at the time of the check, and runs again weekly and whenever the tool list changes. It cannot see the server's code, so only connect what you need and review what Muse asks to do. How screening works.
Tools · 16
enchant_list_ticketsList and filter tickets (newest first by default). Enchant REST: GET /tickets. Use user_ids ["null"] for unassigned tickets. Each result has a short summary; use enchant_get_ticket for messages.enchant_get_ticketGet one ticket by id. Embed related data with `embed`: messages (the conversation: replies and notes), customer, user, inbox, labels. Each embedded type costs 1 extra rate-limit credit. Enchant REST: GET /tickets/{id}.enchant_list_usersList the help desk users (agents): id, name, email. Use the ids to assign tickets and to author replies and notes. Enchant REST: GET /users.enchant_list_customersList customers, or find one by contact: set contact_type and contact_value (for example email + an address). Enchant REST: GET /customers.enchant_get_customerGet one customer by id, with the contacts (emails, phones, Twitter names). Enchant REST: GET /customers/{id}.enchant_get_attachmentGet the metadata of an attachment (name, size, MIME type) by id; attachment ids appear in ticket messages. Enchant REST: GET /attachments/{id}.enchant_create_ticketWRITE: create an email ticket. Give customer_id, or a customer (matched by contact email, created if new). Optionally add the customer's first message with body (needs the customer's email). Enchant REST: POST /tickets.enchant_update_ticketWRITE: change a ticket: state (open, hold, closed), assignee, inbox, subject, spam or trash (not both true). label_ids REPLACES all labels (empty array clears them); use enchant_add_ticket_labels to keep existing ones. Enchant REST: PATCH /tickets/{id}.enchant_add_ticket_labelsWRITE: add one or more labels to a ticket without changing its other labels. Enchant REST: PUT /tickets/{id}/labels/{label_ids}.enchant_remove_ticket_labelsWRITE: remove one or more labels from a ticket; its other labels stay. Enchant REST: DELETE /tickets/{id}/labels/{label_ids}.enchant_reply_to_ticketWRITE: send an outbound reply on a ticket. This SENDS A REAL EMAIL to the customer address in `to`. Use enchant_add_note for an internal note. Enchant REST: POST /tickets/{id}/messages (type reply, direction out).enchant_add_noteWRITE: add an internal note to a ticket (not sent to the customer). Enchant REST: POST /tickets/{id}/messages (type note).enchant_create_customerWRITE: create a customer with optional contacts (email, twitter, phone). Enchant REST: POST /customers.enchant_update_customerWRITE: update a customer's name or summary. If `contacts` is given, it REPLACES the contact list; use enchant_add_customer_contact to add one. Enchant REST: PATCH /customers/{id}.enchant_add_customer_contactWRITE: add one contact (email, twitter or phone) to a customer. Enchant REST: POST /customers/{id}/contacts.enchant_delete_customer_contactWRITE, DELETES DATA: remove one contact from a customer. Enchant REST: DELETE /customers/{id}/contacts/{contact_id}.Recent checks
Link
https://enchant.usefulapi.io/mcpQuestions about Enchant MCP in Muse
How do I connect Enchant MCP to Muse?
Not in Muse's Connectors list yet, but Muse can still use it. Paste this into Muse: "Use Enchant MCP to help me. It is a free service with an MCP server at https://enchant.usefulapi.io/mcp. It does not need an API key. Ask me before you share anything with it." Muse asks before it shares anything with the app's site. Meta does not review apps used this way, so only use ones you trust. We tested this in the Muse app on September 24, 2026: Muse used an app's link directly this way and returned a live answer.
Is Enchant MCP working right now?
At the last check (October 29, 2026, 09:16 UTC) the endpoint was working, answering in 1739ms. Over the last 7 days it answered 100% of health checks. It is checked every 15 minutes.
Is Enchant MCP safe to connect to Muse?
It was screened on October 29, 2026 with the result "screened, no issues found". Screening checks the domain against threat feeds and reads the tools for hidden instructions and requests for passwords or card numbers. It cannot see the server's code, so grant only the access you need.
What can Enchant MCP do in Muse?
It exposes 16 tools, including enchant_list_tickets, enchant_get_ticket, enchant_list_users, enchant_list_customers. For example, you could ask Muse: "Show me all open support tickets assigned to me and let me reply to the most recent one."
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