# NewDesk Muse connector

From musedirectory.ai, the independent directory of Meta Muse connectors. Not affiliated with Meta.

## NewDesk

Manage help desk tickets, look up customers, and process refunds through Stripe

- Record: https://musedirectory.ai/connector/newdesk
- Category: Productivity
- Developer: newdesk.ai (https://newdesk.ai/mcp)
- Muse status: Extra setup. Not in Muse's Connectors list yet. Muse can still use it: its page gives you a request to paste into Muse.
- Health: Working, sign-in needed, 1268ms, checked 2026-09-28T08:16:12Z
- Endpoint: https://newdesk.ai/api/mcp
- Auth: Sign in with your account; Pricing: unknown
- Screening: Screened, no issues found (2026-09-24T05:30:59Z)
- Source: Found in the official MCP Registry (ai.newdesk/newdesk) https://registry.modelcontextprotocol.io/v0/servers?search=ai.newdesk%2Fnewdesk

Help desk system that lets you read support ticket queues, answer and resolve tickets, look up customer information, and process refunds directly through Stripe integration.

Example request: "Show me the open support tickets and help me draft a response to the customer waiting longest."

How to connect: NewDesk is not in Muse's Connectors list yet, and it needs you to sign in with your NewDesk account. Apps that need this kind of sign-in usually cannot be used from a Muse chat yet. Follow it here and we will tell you when it reaches Muse.

Screening checks:
- MCP handshake: pass (Requires sign-in (publishes OAuth metadata))
- Domain against threat feeds (Cloudflare security DNS): pass (newdesk.ai not flagged)
- Published packages against the OSV malicious-package database: n/a (No npm or PyPI package published)
- Hidden instructions or invisible characters in tool text: n/a (Tools are behind sign-in)
- Inputs asking for passwords, card numbers or seed phrases: n/a (Tools are behind sign-in)
- Domain and redirects: pass (No redirects off the domain)
- AI review of purpose and tool behavior: pass (No concerns)