# Help Scout by Cotlet Muse connector

From musedirectory.ai, the independent directory of Meta Muse connectors. Not affiliated with Meta.

## Help Scout by Cotlet

Read and reply to Help Scout customer conversations and pull up Docs articles from Muse.

- Record: https://musedirectory.ai/connector/help-scout-by-cotlet
- Category: Productivity
- Developer: Cotlet (https://cotlet.dev/integrations/help-scout-api-mcp-server)
- Muse status: Extra setup. Not in Muse's Connectors list yet. Muse can still use it: its page gives you a request to paste into Muse.
- Health: Working, sign-in needed, 142ms, checked 2026-11-09T12:06:15Z
- Endpoint: https://cotlet.dev/mcp/v1/help-scout/connect
- Auth: Sign in with your account; Pricing: unknown
- Screening: Screened, no issues found (2026-11-09T12:06:15Z)
- Source: Found in the official MCP Registry (dev.cotlet/help-scout) https://registry.modelcontextprotocol.io/v0/servers?search=dev.cotlet%2Fhelp-scout

Connects Muse to a Help Scout mailbox through OAuth sign-in. Muse can look up conversations, draft and send replies, apply tags, and search Docs knowledge base articles, so a small support team can triage and answer customer email without switching apps.

Example request: "Check my Help Scout inbox and summarize the open customer conversations from today."

How to connect: Help Scout by Cotlet is not in Muse's Connectors list yet, and it needs you to sign in with your Help Scout by Cotlet account. Apps that need this kind of sign-in usually cannot be used from a Muse chat yet. Follow it here and we will tell you when it reaches Muse.

Screening checks:
- MCP handshake: pass (Requires sign-in (publishes OAuth metadata))
- Domain against threat feeds (Cloudflare security DNS): pass (cotlet.dev not flagged)
- Published packages against the OSV malicious-package database: n/a (No npm or PyPI package published)
- Hidden instructions or invisible characters in tool text: n/a (Tools are behind sign-in)
- Inputs asking for passwords, card numbers or seed phrases: n/a (Tools are behind sign-in)
- Domain and redirects: pass (No redirects off the domain)
- AI review of purpose and tool behavior: pass (No concerns)