# FreeScout Muse connector

From musedirectory.ai, the independent directory of Meta Muse connectors. Not affiliated with Meta.

## FreeScout

Read, reply to and triage your FreeScout helpdesk conversations from Muse.

- Record: https://musedirectory.ai/connector/freescout
- Category: Productivity
- Developer: Cotlet (https://cotlet.dev/integrations/freescout-api-mcp-server)
- Muse status: Extra setup. Not in Muse's Connectors list yet. Muse can still use it: its page gives you a request to paste into Muse.
- Health: Working, sign-in needed, 136ms, checked 2026-11-09T12:06:18Z
- Endpoint: https://cotlet.dev/mcp/v1/freescout/connect
- Auth: Sign in with your account; Pricing: unknown
- Screening: Screened, no issues found (2026-11-09T12:06:18Z)
- Source: Found in the official MCP Registry (dev.cotlet/freescout) https://registry.modelcontextprotocol.io/v0/servers?search=dev.cotlet%2Ffreescout

Connects Muse to your FreeScout shared inbox. Muse can list and read support conversations, draft and send replies, add internal notes, and look up customer records, so you can work through support email without switching apps.

Example request: "Check my FreeScout inbox for unanswered customer emails and draft replies to the three oldest ones."

How to connect: FreeScout is not in Muse's Connectors list yet, and it needs you to sign in with your FreeScout account. Apps that need this kind of sign-in usually cannot be used from a Muse chat yet. Follow it here and we will tell you when it reaches Muse.

Screening checks:
- MCP handshake: pass (Requires sign-in (publishes OAuth metadata))
- Domain against threat feeds (Cloudflare security DNS): pass (cotlet.dev not flagged)
- Published packages against the OSV malicious-package database: n/a (No npm or PyPI package published)
- Hidden instructions or invisible characters in tool text: n/a (Tools are behind sign-in)
- Inputs asking for passwords, card numbers or seed phrases: n/a (Tools are behind sign-in)
- Domain and redirects: pass (No redirects off the domain)
- AI review of purpose and tool behavior: pass (No concerns)