# eDesk by Cotlet Muse connector

From musedirectory.ai, the independent directory of Meta Muse connectors. Not affiliated with Meta.

## eDesk by Cotlet

Work your eDesk support tickets, replies, orders and tags from Muse.

- Record: https://musedirectory.ai/connector/edesk-by-cotlet
- Category: Productivity
- Developer: Cotlet (https://cotlet.dev/integrations/edesk-api-mcp-server)
- Muse status: Extra setup. Not in Muse's Connectors list yet. Muse can still use it: its page gives you a request to paste into Muse.
- Health: Working, sign-in needed, 104ms, checked 2026-11-10T12:01:05Z
- Endpoint: https://cotlet.dev/mcp/v1/edesk/connect
- Auth: Sign in with your account; Pricing: unknown
- Screening: Screened, no issues found (2026-11-09T17:51:25Z)
- Source: Found in the official MCP Registry (dev.cotlet/edesk) https://registry.modelcontextprotocol.io/v0/servers?search=dev.cotlet%2Fedesk

Connects Muse to an eDesk helpdesk account through OAuth. Muse can look up support tickets and their orders, read customer messages, draft or send replies, and apply tags so an online seller can keep up with customer questions without switching apps.

Example request: "Check my eDesk for unanswered tickets about late deliveries and draft a reply to each one."

How to connect: eDesk by Cotlet is not in Muse's Connectors list yet, and it needs you to sign in with your eDesk by Cotlet account. Apps that need this kind of sign-in usually cannot be used from a Muse chat yet. Follow it here and we will tell you when it reaches Muse.

Screening checks:
- MCP handshake: pass (Requires sign-in (publishes OAuth metadata))
- Domain against threat feeds (Cloudflare security DNS): pass (cotlet.dev not flagged)
- Published packages against the OSV malicious-package database: n/a (No npm or PyPI package published)
- Hidden instructions or invisible characters in tool text: n/a (Tools are behind sign-in)
- Inputs asking for passwords, card numbers or seed phrases: n/a (Tools are behind sign-in)
- Domain and redirects: pass (No redirects off the domain)
- AI review of purpose and tool behavior: pass (No concerns)